Insta360 R seems to be bricked

I was testing my new camera out again. Tried voice input and it sort of seemed to work when I screamed directly into the camera. Didn't seem to work even once when I held it on the selfie stick. Connected through the phone app and pressed the record button. Seemed to be taking a video but then the screen dimmed and I could turn off the video. Buttons on the camera now seem to be inoperative. Tried to reset it by holding the power button for 20+ seconds nothing happens. As best as I can tell there is a reset hole on the camera. I couldn't find it mentioned in any online documentation. I see a hole below the USB port cover, is that the one? It doesn't seem to react when I use the reset tool from my phone (there wasn't one included with the camera). Any suggestions on how to get my new camera restarted? Or can someone point me to how I send it in for repair?

Well it may be (probably was) that the battery had no charge. Is there an estimate on how long the battery should remain charged essentially doing nothing? I charged it before experimenting and it stopped after 5 to 10 minutes of sporadic use with possibly 3 minutes of actual recording.

Sorry but I'm a bit frustrated.