Getting video files to PC (Windows 11)

I am having trouble getting files from the Insta360 One X to my Windows 11 PC for editing in Studio and/or Premiere Pro. When I connect the camera to the PC via USB the camera shuts down and the PC displays an error message saying "USB device not recognized. The last USB device you connected to this computer malfunctioned and Windows does not recognize it."

Camera firmware is v1.18.43 and Studio version is 4.1.0.