Insta360 Studio 2020 crashes at start of export

I am not able to export videos from the Studio 2020 program. Using a Surfacebook to run the program.

Studio 2020 opens the export window and stays at 0%. Clicking on the window it says (Not Responding). Next I click on the editor window and get the same (Not Responding). Windows asks to restart the program. This happens over and over....

First response you'll give me is... Are you using the latest version?

My answer is No. The xxxxx.10 version will not install on my computer. I get multiple errors for each update file saying that it cannot remove old files. So, I go to uninstall the old Studio 2020 version in my Program files... but guess what? The uninstall .exe program is corrupt and now it was deleted and does not show up in the folder.

I tried on my wife's Surfacebook and get the same result... AND her computer DOES HAVE the latest updated Studio Program file.

Not very happy with this "Revolutionary Software"....