Very poor customer service

This is some of the worst customer service I've dealt with! The camera is a great camera unfortunately that customer service is most likely 3rd world country so you don't get the best customer service at all. I've been waiting for over 14 hours for them to help me get my camera fixed. I have instacare AND the extended warranty but I've waited for over half a day for them to respond, and they will most likely respond at 1am for me, because they are in a different country! This poor customer services ranks up there with the bad service gopro has but at least Insta360 has a better camera.