I can't connect my phone to the ONE R to activate the camera

I bought an Insta360 ONE R ahead of my well needed holiday to Greece. I am now in Greece and havent been able to film half of my holiday because no matter what I try the camera will not activate.

My phone can connect via wifi and see it

The Insta360 app can also see the phone but when I try to connect it just gives me an error code.

There are times when it does seem to want to connect, it downloads a firmware update...gets to 100% I wait...and then nothing. its says to reconnect the pp after the update but the damn thing doesnt connect in the first place. After spending all this money why should i have to activate it? After trying every article I can find online, im about to ask for my money back, I own GoPro, Sony, Canon, DJI and Panosonic cameras and this little tiny camera wont let me film before it connects to an app, whos idea was that exactly because ive seen way too many people struggle to connect its actually ridiculous. I dont even write on forums I just want my camera to work and this is a last resort.

I've tried to SD card firmware update however it sayd FW update failed, no doubt because im supposed to delete afirmware file from my device before copying the new one, but Insta dont even tell you how to delete this invisible file which I cant see. God knows how someone who knows nothing about computers or camera would deal with this.

I have a One Plus Nord which is brand new phone, I have bought a brand new insta360 and they dont work together? Why?

I get bluetooth connection failed -14061 & activation request timed out-32004 constantly even though both work fine on my phone

PLEASE HELP