Insta360 Studio 2020 crashes when import file

Hi, I need someone help:

I m new for Insta360 Studio. When I try to import insv. or insp files drag&drop, the Insta360 studio 2020 crashes. Anyone can help me?

my PC

windows 10

Processor (Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz)

Ram 16GB

HD space over 550GB

thanks

yorkwu@optusnet.com.au