Everything You Need to Know About Insta360's Services
Just got your hands on a new Insta360 camera and eager to start using it?
Running into some trouble with your product and need a bit of guidance?
Need some clear information on your after-sales service and warranty?
Read through our helpful guide and find all the information you need to know!
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Swing by our official website and you'll find everything you need:
- Got questions about your product? Dive into our Product Support for quick answers.
- Searching for where to buy our products? Check out 'Where to Buy'.
- Want peace of mind? Explore Insta360 Care & Extended Warranty.
- Need a fix? Our Repair Service is here to make your products as good as new.
- Curious about the fine print? Our After-Sales Policies lay it all out.
Ready To Buy? Here's How.
If you're looking to get your hands on one of our products and are wondering where to find them, it's super easy! Just head on over to our official website and click 'Support'. From there, click on 'Where to Buy'. You'll then see a handy list of authorized retailers close to you, as well as options for buying online.
For customers interested in bulk purchases, customization, or agency partnerships, please send an email to sales@insta360.com to make an inquiry.
Enjoy Added Security With Insta360 Care & Extended Warranty
If you're considering extra protection for your camera, Insta360 offers a Care plan and an option to extend the standard warranty. For details on what these services include and how to purchase them, simply visit our official website, navigate to the 'Support' section, and select 'Care & Extended Warranty'.
This is a straightforward way to give yourself some additional security and ensure your camera stays in top shape for longer.
Master Your New Camera With Ease
Just received your new camera and thinking about where to begin? Not to worry – getting started is straightforward. Simply go to our official website, click 'Support', and choose 'Product Support'. Here, you can type in what you're looking for in the search bar using keywords, or you can pick your camera model to find a bunch of helpful resources.
We have tutorial videos, QuickStart guides, and manuals all lined up to help you familiarize yourself with your new gadget so you can start capturing perfect shots in no time!
Need Help With Your Camera? Here's What To Do.
Got a hitch with your camera? No problem – we're here to help you sort it out. If you're experiencing any issues, just reach out to our support team. You can get in touch through the Insta360 app, drop us a line on our official website's contact page, or send an email directly to service@insta360.com
Once you get in touch, our team will take a look at the problem and guide you through the next steps. If your camera needs to come in for repairs, we'll provide you with an RMA code to make the process smooth and hassle-free.
If customer service finds that your device needs to be checked or fixed, you can request a service using the following options:
Official Website: Visit Insta360's support page, click 'Repair Service', and select 'Request a Repair'.
More Support Options
1. Check Product Activation Status
To check the product activation status, go to the official website, click on 'Support,' then 'Repair Services' and finally select 'Activation Time/Anti-counterfeiting Inquiry.' Enter the product's serial number to verify the device's activation time, ensuring it is within the warranty period and eligible for relevant services.
2. Find a Service Center
If you need to send your device for repairs, go to the official website, click 'Support,' then 'Repair Services' and select 'Find a Service Center' to conduct your search. Our service centers have professional technical teams and advanced repair equipment, offering high-quality after-sales service and support.
3. After-Sales Policy
To learn about the following topics, click on 'Support' then select 'After-Sales Policy' on the official website:
- Warranty Policy: Details on our after-sales service process, policies, warranty periods for key components, and retail accessories.
- Insta360 Care FAQs: A list of common questions and answers about our value-added services.
- Remote Service and Privacy Statement: We value and protect your privacy rights and inform you how your personal information is protected during the remote service process.
- Self-Service Repair Terms: Easy-to-follow repair shipping guidelines and safety measures.
If it turns out your device needs a check-up or a fix, set up a service request using the options we've provided.
If you have any questions, please feel free to leave us a message!